Privacy

This page explains how Betzillo handles your personal information, what data we collect, why we need it, and how you can manage your privacy. We operate under Australian gaming laws and take your privacy seriously.

Data we collect and why

We collect several types of information when you use our site. Identity details like your name, date of birth, and address help us confirm you are over 18 and meet legal requirements. Contact information such as your email or phone number lets us send account updates or respond to queries. Payment details are needed to process deposits and withdrawals securely. Technical data, your IP address, device type, browser, and how you use the site, helps us keep the platform safe and running well.

We only collect what is necessary. Each piece of data has a clear purpose tied to legal, security, or service needs.

How we use your information

Your data supports core functions: verifying your identity, processing transactions, preventing fraud, meeting anti-money laundering rules, and delivering customer support. We also use anonymised usage data to improve site performance. Marketing messages are sent only if you agree. You can change your preferences anytime.

Our legal basis for holding your data includes fulfilling our contract with you, complying with state or territory gaming regulations, and protecting our legitimate interests. Like stopping underage gambling or financial crime.

Who we share your data with

We do not sell your personal information. We share limited data only with trusted third parties who help us operate legally and safely. These include payment processors, identity verification services, and fraud prevention partners. In rare cases, we may disclose information to state or territory gaming regulators if required by law.

All partners must meet strict data protection standards before working with us.

How long we keep your data

Australian gaming rules require operators to retain certain records for a set time. Transaction logs, identity documents, and communication history are kept for at least five years after your last activity. This helps regulators audit compliance and investigate disputes. Once retention periods end, data is securely deleted unless we need it for legal claims.

Your privacy rights

You have the right to access your personal data, correct errors, request deletion (where allowed by law), and obtain a copy in a portable format. You can also object to certain uses, like marketing. To exercise these rights, contact our data protection team through the secure message centre in your account. We respond within 30 days.

Note: Some requests, like erasing identity documents, may not be possible while your account is active, due to legal obligations.

Cookies and tracking

Our site uses cookies to make things work properly. Essential cookies run the platform. You cannot disable these. Analytics cookies help us understand traffic patterns; marketing cookies show relevant ads. You can manage non-essential cookies via the cookie banner when you first visit or through your account settings. Turning off analytics or marketing cookies won’t affect gameplay.

Security measures

We protect your data with industry-standard safeguards. All information sent between your device and our servers uses encryption. Access to personal data is restricted to staff who need it for their role. Systems are regularly tested for vulnerabilities.

Responsible gambling and your safety

Gambling should be entertainment, not a way to make money. If you feel it’s becoming a problem, use the tools available in your account: deposit limits, loss limits, session timers, reality checks, cooling-off breaks, or full self-exclusion. Limits take effect immediately; increases require a 24-hour delay to give you time to reconsider.

Warning signs include chasing losses, hiding gambling from others, or spending more than you can afford. Free, confidential support is available through Gambling Help Online. They offer counselling, self-exclusion options, and advice for families.

Only adults aged 18 and over may play. We verify age during registration using official documents. If you share a computer, consider installing blocking software like Net Nanny or Gamban to prevent unauthorised access.

Account terms and fair play

You must be in a location where online gambling is permitted and hold only one account. Registration requires accurate details. We verify your identity before processing your first withdrawal. A standard step across licensed sites.

Bonuses come with clear terms: wagering requirements, eligible games, expiry dates, and caps on winnings. Bonus abuse, like creating multiple accounts or exploiting glitches, will void offers and may lead to account closure.

Dormant accounts (no login for 12 months) may incur a small monthly fee after notice. Collusion, bots, or fraudulent chargebacks breach fair play rules and result in bans.

If you have a complaint, contact our support team first. Unresolved issues can be escalated to your state or territory gaming regulator.

Changes to this policy

We may update this privacy page to reflect legal changes or service improvements. Any significant changes will be posted on-site, and continued use means you accept them. Check back occasionally to stay informed.